Shipping Policy

Where We Ship

We currently ship to the United States, Canada, and Australia. We are a new brand focused on getting this right before expanding further. The United Kingdom and Europe are on our roadmap. Follow us for updates on when those open up.

Fulfillment Partner

All ILARÓ merchandise is made to order and shipped directly to you by our fulfillment partner, Printful. This means your order goes from production to your door without passing through a warehouse, ensuring fresher, higher quality products.

Processing Time

After you place an order, it typically takes 2–7 business days for production before your item is handed off to a shipping carrier. Production times may vary during peak seasons or high demand periods.

Shipping Within the United States

Once your order ships, standard delivery within the US typically takes 3–5 business days. Total delivery time is production time plus shipping time.

Shipping to Canada

Delivery to Canada typically takes 6–12 business days after production, depending on your location. Any applicable customs duties or import taxes are the responsibility of the recipient unless covered at checkout.

Shipping to Australia

Total delivery to Australia typically takes 2 to 3 weeks from the day you order, including production time. Any applicable customs duties or import taxes are the responsibility of the recipient.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to follow your package's journey to your door. Please allow up to 24 hours for tracking information to update after you receive the email.

Shipping Rates

Shipping within the United States is free on every order. There is no minimum to reach and no shipping charge is added at checkout. The cost is already built into our prices, so the amount shown on the product page is the amount you pay.

Shipping to Canada is a flat $9 per order and shipping to Australia is a flat $6 per order, both shown at checkout before you pay, regardless of how many items you order. International orders may also be subject to import duties or taxes collected by the carrier on delivery, which are the responsibility of the recipient.

Delays and Issues

While we do our best to meet estimated timelines, shipping delays can occasionally occur due to carrier issues, weather, or high volume periods (such as holidays). If your order is significantly delayed or appears lost, contact us at info@ilarocollective.com and we will work to resolve it.

Address Accuracy

We ship to the address exactly as entered at checkout, so please review it carefully before paying. If a package is returned because the address was wrong, incomplete, or unclaimed, we can ship it again once you cover the cost of reshipment. Orders that cannot be delivered because of an incorrect address are not refundable.

Lost and Stolen Packages

If tracking stops updating and your order never arrives, contact us within 30 days of the estimated delivery date and we will file a claim and make it right with a replacement or a full refund.

We are not responsible for packages stolen after a confirmed delivery by the carrier. If tracking shows your order was delivered but you cannot find it, please check around the property, ask anyone else at the address, and contact your local carrier office, which can often provide GPS drop-off data and open a theft investigation. We will gladly share the full tracking record to help, but we cannot refund or replace an order the carrier has confirmed as delivered. Full detail is in our Refund Policy.

Contact Us

For any questions about your shipment, email us at info@ilarocollective.com with your order number and we will get back to you within 2 business days.